Traveling involves a well-planned itinerary and navigation for a hassle-free journey. You need to be familiar with the departure terminal before boarding the flight. To make it easier for you, the Turkish Airlines ORD Terminal offers world-class amenities and other facilities to make your travel more comfortable and convenient.
Here is a detailed overview of the ORD Terminal to familiarize you with the terminal’s layout and facilities available to ensure you make the most of the time before you board the flight.
Turkish Airlines O’Hare International Airport Terminal Overview (ORD)
Refer to the table below to understand all essential information about Turkish Airlines ORD Terminal
| Airport Name | O’Hare International Airport |
| Airport Code | ORD |
| Airline Code | 235 |
| IATA Code | TK |
| Address | Büyükkayacık, Vali Ahmet Kayhan Cd. No:15, 42250 Selçuklu/Konya, Türkiye |
| Contact Number | 90 332 239 13 43 |
| Turkish Airlines Terminal ORD | Terminal 5 |
| Arrival Terminal | Terminal 5 |
| Departure Terminal | Terminal 5 |
| Ticket Counter | Departure Hall, Terminal 5 |
What Terminal is Turkish Airlines at ORD?
Terminal 5 hosts Turkish Airlines which is also its primary hub and serves as an international gateway to Europe, Central Asia, and the Middle East.
Terminal 5 caters to travelers with a range of amenities and facilities which include international travel lounges, duty-free outlets, a dedicated 24/7 customer support counter, a dining court, a family restroom, and more.
Terminal 5 at ORD International Airport does not have a self-service check-in kiosk. Here passengers who wish to complete check-in at the airport must arrive at the traditional check-in counter. The check-in counter for international travel opens 4 hours up until 1 hour before scheduled departure.
Terminal 5 features a range of dining options from the likes of Artisan Market, The Italian Kitchen by Wolfgang Puck, Starbucks, Brewed, and Cake Bar.
For travel essentials and souvenirs, you can shop at multiple duty-free stores across Turkish Airlines DFE Terminal. The other shopping options include the Dallas Cowboys Pro Shop, Coach, and Longchamp.
List of All Turkish Airlines Terminals.
Turkish Airlines ORD Terminal Arrivals
Turkish Airlines flight arrives at Terminal 5 of ORD International Airport.
Upon arrival, head to the immigration counter. Keep your passport and boarding pass handy that will help expedite the process.
After immigration, proceed to the arrival halls at the baggage carousel area to retrieve your baggage. Look for the designated signage for Turkish Airlines to visit the designated arrival.
At the Arrival Halls, you will find currency exchange kiosks, ATMs, and a dedicated counter for car rentals and hotel reservations.
ORD Turkish Airlines Departure Terminal
Turkish Airlines departs from Terminal 5 at O’Hare International Airport.
Check-in must be completed online to avoid the last-minute rush at the airport.
Passengers who need to request special services like pet travel and wheelchair access must arrive 3 hours before the scheduled departure.
After check-in and submitting the baggage, you must obtain the boarding pass.
Keep your boarding pass and passport handy and go to the security screening screen. The estimated waiting time here during peak travel season is between 45 to 60 minutes.
Post security, you can have access to the lounge, shopping arcade, and food court. Passengers have access to free WiFi during the waiting time at Turkish Airlines ORD Terminal.
Lost and Found Service at Turkish Airlines ORD Terminal
If your baggage has not been delivered upon arrival at Turkish Airlines ORD Terminal, visit the Baggage Service Counter. Fill out the application form for the delayed baggage and you will receive a reference number regarding the lost baggage.
Keep a copy of your baggage tag and boarding pass until the baggage is delivered to the passenger.
Passport who have left the airport without receiving their baggage, the airline will cover the pecuniary loss for the daily essential items such as toiletries, medicines, and clothes.
How baggage tracking works-
The airline will trace the travel route that you have taken within 5 days after they have received the lost complaint. The search would be conducted by the Baggage Tracing System which is designed in a way to help passengers receive their baggage within 24 hours after the scheduled arrival.
Compensation for the lost baggage –
After you report for the delayed baggage, you can file a claim for the daily expenses and must keep the necessary invoices, credit card slips, etc. The claim must be filed within 21 days from the arrival date.
Damaged baggage –
Passengers who have identified that damage has occurred on their checked luggage, go to the Turkish Airlines Lost and Found counter before leaving the airport. The airline will issue a report. You may be asked to submit a copy of your boarding pass, baggage tag, and other necessary travel documents.
The airline is not responsible for –
- Damage occurred to your baggage before the scheduled departure.
- Faulty manufacturing of your baggage.
- Wear, dents, scratches, and bruises happened in relation to use.
Travel Services Offered at Turkish Airlines ORD Terminal
Passengers can access last-minute services at Turkish Airlines ORD Terminal to upgrade their travel or add flexibility to their travel. These services include –
- Airport check-in – You can proceed to the dedicated check-in kiosks at the Turkish Airlines Terminal at ORD. All you need to do is present your passport and any special service request. Please note that the check-in counter closes 60 minutes before scheduled departure.
- Seat selection – You can upgrade the flight experience by opting for larger seats that feature a personal LED screen, adjustable footrest, USP inputs, and erectable arm support. Seat selection is available at the check-in counter, and is subject to an additional fee.
- Extra baggage – you can make your trip easier by purchasing additional baggage at O’Hare International Airport Turkish Airlines Terminal. Passengers can add their current baggage allowance of 23 kg to 32 kg. Please note that adding baggage at the airport costs more than online.
- Pet travel – Cats, dogs, and small songbirds are permitted provided they must not exceed a total of 8 kg. Pet fee must be paid at the time of check-in at Terminal 5 of ORD airport.
- Upgrade to Business Class – You can pay for the highest level of comfort by requesting a last-minute upgrade from Economy Class to Business Class. You can use miles to pay for an upgrade. Business Class passengers at Turkish Airlines Dallas Terminal would be offered priority baggage drop security check and boarding.
Flight Delays at Turkish Airlines ORD Terminal
If a flight is canceled from Turkish Airlines ORD Terminal, you can change the flight via the Manage Booking section on the airline’s website or through the mobile app.
Passengers who do not wish to opt for an alternate flight may request a refund on the unused portion of the ticket.
Flight delay – Passengers have the option to change the flight if the flight delay occurs for 3 hours or more. Passengers are entitled to the following benefits under Right To Care –
| Services | 15 to 60 minutes | 61 minutes to 2 hours | 121 minutes to 3 hours | 181 minutes to 5 hours | 5 hours and above |
|---|---|---|---|---|---|
| Date Change/Route Change | Yes | Yes | Yes | Yes | Yes |
| Refund | Yes | Yes | Yes | Yes | Yes |
| Free of charge phone calls and E-mail | Yes | Yes | Yes | Yes | Yes |
| Hot/Cold Beverage | Yes | Yes | Yes | Yes | Yes |
| Light Meal | No | Yes | Yes | Yes | Yes |
| Main Course | No | No | Yes | Yes | Yes |
| Accommodation and Transport service | No | No | No | No | Yes |
In case of a flight delay for 2 hours or more, passengers are entitled to the following compensation –
| Flight Distance | Maximum Allowable Delay | Compensation (in USD) |
|---|---|---|
| 1,500 km or less | 2 hours | 325 |
| Between 1,500 and 3,500 km | 3 hours | 525 |
| Longer than 3,500 km | 5 hours or more | 700 |
Amenities/Facilities at Turkish Airlines ORD Terminal
Turkish Airlines ORD Terminal offers comfortable amenities designed to enhance the travel experience. The terminal also offers convenience and entertainment that keep passengers’ indulged whole their wait for the flight.
For instance, the terminal is equipped with free WiFi, children’s play areas, luxurious lounges, and a spa that caters to a variety of passengers’ needs.
- McDonald’s Play Area
- Nursing Rooms
- Interfaith Chapels
- ORD Airport’s Walking Path
- ORD Airport Art Program
- Founder’s Plaza
- Free WiFi
- Pet Resort
Map for Turkish Airlines ORD Terminal
To navigate smoothly through the Turkish Airlines O’Hare International Airport Terminal refer to the map below that will help you track the key locations and security checkpoints. One can find security screening areas, check-in counter, baggage claim area, parking lots, and other amenities on this map.
Contact Turkish Airlines ORD Terminal
For passengers seeking assistance and information related to existing reservations, there are plenty of options to contact the airline’s representative at Turkish Airlines O’Hare International Airport Terminal.
You can contact the airline’s Terminal 5 by phone as well as through social media handles –
| https://x.com/TurkishAirlines | |
| https://www.facebook.com/TurkishAirlines/ | |
| https://www.instagram.com/turkishairlines/ | |
| Website | https://www.turkishairlines.com/ |
| Phone number | 1-800-874-8875 |
FAQs
The amenities offered at Terminal 5 include free WiFi, a children’s play area, an airline’s club lounges, multiple charging ports, a self-service check-in kiosk, food vending machines, and nursing rooms among others.
You can call Turkish Airlines service executives at 1-800-874-8875 or simply visit Terminal 5 and follow the signage for Turkish Airlines.
Turkish Airlines operates at Terminal 5 of O’Hare International Airport. Terminal 5 features key contact points like check-in desks, security screening, and baggage drop areas.
Yes, Turkish Airlines offers wheelchair service and boarding assistance to passengers with special services. The airline has a dedicated staff for unaccompanied minor passengers who need assistance at the time of check-in, baggage handling, and boarding.