Vistara CMB Terminal – Bandaranaike Intl. Airport

Vistara CMB Terminal ensures a hassle-free trip from the start. The terminal hosts a range of facilities and amenities to enhance the passengers’ travel experience. From the terminal facilities to contact information, find out everything you need to know about Vistara Airlines Bandaranaike International Airport terminal.

Vistara CMB Terminal – Bandaranaike International Airport Overview

Below is the overview of the Vistara Airlines CMB terminal address, and the terminal information for the Departures and Arrivals.

Airport Name	Bandaranaike International Airport
Airport Code	CMB
Address	Colombo, Sri Lanka
Vistara Terminal CMB	Terminal 1
Airport Phone Number	94 11 225 6500
Vistara IATA Code	UK
Vistara ICAO Code	VTI
Official Website	http://www.airvistara.com/
Airport Website	https://www.airport.lk/

What Terminal is Vistara at CMB Terminal?

Vistara Airlines uses Terminal 1 at Bandaranaike International Airport. At the Vistara CMB terminal, passengers can access Encalm Lounge which offers complimentary access to Business Class customers, Club Vistara Platinum and Gold members.

Vistara CMB Terminal Arrivals

Vistara passengers arrive at the Vistara Airlines CMB terminal need first need to head towards the baggage carousel area. Passengers can refer to the display screen to check the arrival flight number at the carousel area and then head to the carousal area accordingly. Passengers who are flying domestically will take the exit at the arrival halls. International passengers after receiving their baggage will head towards the Customs & immigration. Depending on the peak travel season, the average wait time is 30 to 55 minutes upon arrival. Once you exit the arrival halls, at the curbside you will find car rentals and taxi services.

Vistara CMB Terminal Departures

At the Departure halls of the Vistara Bandaranaike International Airport terminal, you will find the check-in counters, customs and immigration, and security screening. When you head to the Terminal 1, look for the Vistara Airlines signage. If you have not completed the online check-in you can complete the check-in for flights within India up to 60 minutes before departure. For international travel with Vistara, you must complete the check-in at the airport 3 hours before departure. After you complete the check-in head to the baggage claim area at the Terminal 1. Drop off your baggage and head to the security screening. Passengers traveling outside India need to go to Customs & Immigration. The average wait time is 45 minutes. List of all Airlines Terminals.

Vistara Lost & Found at CMB Airport

Passengers whose belongings have been left in the aircraft need to contact the airline’s ground staff at the Vistara arrival terminal in Bandaranaike International Airport at Terminal 1. The airline staff will file a report and provide the reference number. In case of damaged baggage where the luggage faces minor cuts, scratches, scuffs, stains, dents, or any other wear and tear issue during the normal course of handling, the airline will offer any compensation. Also, no compensation can be claimed for the following items –

• • Items of fragile or perishable nature.

• • Damage to oversized bags.

• • Checked baggage with manufacturing defects.

Passengers on international travel who have not received the baggage upon arrival from Vistara at CMB Airport have to report to the Vistara personnel immediately. The airline will issue a File Reference Number that will help you track the status of the delayed baggage. Click this link to trace your baggage with Vistara Airlines.

Vista Encalm Lounge at CMB Airport

The Encalm Lounge at Vistara CMB Terminal at Terminal 1 Departures offers its passengers priority check-in and boarding for Vistara passengers. The complimentary access is available for passengers flying Business Class, and Club Vistara Platinum and Gold members. The platinum and gold members can enjoy complimentary benefits such as priority boarding and free meals on economy lite fare as well. This free access is available for travel within India.

Vistara Services at CMB Airport

Here are the list of services and amenities available for eligible passengers at Vistara CMB Terminal – 

• • Vistara Pet Travel Services.

• • Check-in counter

• • Baggage claim

• • Dedicated hotel booking desk

• • Meet and greet services

• • Self-service baggage drop counter

• • Self-service check-in kiosk.

• • Complimentary lounge access for gold and platinum members.

• • 24/7 customer service desk

• • Lost and Found desk (opens from 9:00 am to 22:00 pm)

List of all Vistara Terminals.

Map of Vistara Terminal at CMB Airport

The map of Vistara CMB Terminal is a conveniently accessible medium to find helpdesks, counters, etc. within the complex. By using it, passengers can know the locations of baggage claim, check-in, lost and found office, and others. Further, it can be utilized to attain other crucial information such as directions and distance. With its new-age infrastructure, the Vistara CMB Terminal offers seamless travel from the beginning till the end of your travel. The airline’s staff offers prompt assistance related to all your travel queries, and the range of services offered at the Terminal 1 offers hassle-free travel at every step of the journey.

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