Qeshm Air MCT Terminal – Muscat Intl. Airport

Qeshm Air operates at Terminal 1 atMuscat International Airport The Qeshm Air MCT Terminal is designed to cater to international travelers as the airport is full of world-class amenities, upgrading the passengers’ travel experience. Here’s a guide to the services, amenities, and key information about Qeshm Air MCT Terminal andMuscat International Airport

Qeshm Air MCT Terminal -Muscat International Airport Overview

Muscat International Airport serves as the primary hub for Qeshm Airlines which features arrivals departures and other ticketing services. The airline ticketing counter is located at Terminal 1 ensuring seamless travel for passengers.

Airport Name	Muscat International Airport
Address	Muscat, Oman
Airport Code	MCT
Contact No.	968 24 351234
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Working Hours	Daily 24 Hours
IATA Code	QB
ICAO Code	QSM

What Terminal is Qeshm Air at MCT?

Qeshm Air uses Terminal 1 atMuscat International Airport (MCT). This terminal is dedicated to the regional and international carriers, opening the gateway for the Middle East and South Asia. Terminal 1 at MCT Airport offers a range of facilities which include dining options, retail outlets, quick service restaurants, cafes, nursing rooms, and currency exchange counters catering to the different needs of travelers. Terminal 1 is easily accessible by taxis, ride-sharing cars, and other public transportation options. The state-of-the-art infrastructure at Qeshm Air MCT Terminal caters huge influx of international passengers, that can handle a footfall of millions in a day. Besides, there are streamlined check-in and security counters that ensure a smooth journey during departure or arrival.

Qeshm Air MCT Departures Terminal

Passengers flying with Qeshm Air must board the flight from Terminal 1 at MCT Airport. Upon arriving at the Qeshm Air MCT Terminal, visit the check-in counter to complete the boarding process.; It is advised to complete the check-in online to avoid last-minute rush or long queues at the airport. Besides, there are self-service check-in kiosks lined outside the departure hall at Terminal 1 which saves time and generates the paper boarding pass. After check-in, proceed to the security screening process. The security counter opens 3 hours before the flight commences. Waiting time at security can be longer than 20 minutes if you’re traveling in peak travel season. It is important to arrive at the airport at least 2-3 hours early for hassle-free boarding. After you clear the security, go to your designated boarding gate as mentioned in the boarding pass. If you have a longer waiting time, you can indulge in shopping, dining, or relaxing in the lounge before your flights.

Qeshm Air MCT Arrivals Terminal

Qeshm Air flights arrive at Terminal 1 of MCT Airport. Upon arrival, passengers have to go through stricter immigration checks. For instance, non-UAE residents must have their return tickets booked before they arrive at the Qeshm Air MCT Terminal. The immigration officers deliberately screen passengers with tourist visas including solo travelers aged 20 to 35 years and double-check them with the amount of money they’re carrying and may inquire about the stay and the purpose of the visit. For UAE residents and GCC citizens, they do not require a visa permit. They simply need to present their passport. After the immigration is clear, move to the baggage carousel area to recover your checked luggage. The next contact point for international travelers is the Customs where they have to declare precious items like cash or jewelry if they’re carrying in exceed the prescribed limits. Now go to the arrival halls where passengers can access amenities like a currency exchange counter, ATMs, free WiFi, duty-free stores, and other essential amenities to facilitate onward travel.

Delayed, Damaged, or Lost Baggage at Qeshm Air MCT Terminal

Qeshm Air assists passengers with delayed or damaged baggage at MCT Terminal 1.

Delayed baggage

If passengers’ baggage is not available upon arrival at Qeshm Air MCT Terminal, they need to report the issue to the Qeshm Air Lost and Found counter immediately upon arrival. If passengers have left the airport, you can submit a delayed baggage report by:

• • Using a self-service delayed baggage portal at the airline’s website. (Must complete the report within 7 days of arrival for international travel).

• • Refer to the Report Delayed Bag using the Qeshm Air app.

• • Contact the airline at +1-800-654-8741 to report the delayed baggage

Passengers must ensure they have a booking reference or 13-digit ticket number as well as a detailed description of the baggage and other relevant details. The airline will provide a 10-character file reference number which passengers will need in the future to check the status of the report.

Lost baggage

If the baggage is still missing 22 days after the arrival, passengers can claim the lost baggage. Dispensing on the impact of delay, the airline will assess claim and determine a lost baggage compensation.

Damaged Baggage

Qeshm Air is not liable for the damage which includes –

• • Scratches and minor dents

• • Damage to luggage handles, straps, or wheels

• • Damage to the items inside the checked baggage.

The airline does not offer any compensation if any damage occurs to the perishable, fragile, or valuable items.

Travel Services Available at Qeshm Air MCT Terminal

AtMuscat International Airport’s Terminal 1, passengers can access a variety of travel services for a smoother travel experience. These services include –

• • Change a booking – Passengers can make changes to the flight booking through Qeshm Air representative at Terminal 1 of MCT Airport. Changes for international flights must be completed 120 minutes before departure.

• • Select a seat – Passengers can request to change the seat for the flight at the time of check-in at the airport. To upgrade to an extra legroom seat, an additional fee may apply.

• • Buy excess baggage allowance – Once you check the weight limit for your checked or carry-on baggage, you can purchase extra baggage allowance based on the far rules.

• • Upgrade your Qeshm Air flight – Passengers can upgrade to the Qeshm Air flights in either cash or through miles at Qeshm Air MCT Terminal. The upgrade request must be completed 2 hours before the flight departs.

• • Visa requirements – Check with the Qeshm Air flight executive about visa and passport requirements for visiting the UAE.

• • Accessible travel – Visually or hearing-impaired passengers must arrange a meet-and-greet service for assistance from check-in to boarding.

• • Traveling with service animals – Qeshm Air staff will offer special assistance and guidance to passengers traveling with service animals at the MCT terminal.Passengers must submit the documents such as veterinary health certificates, rabies tests, and import permits at the check-in counter.

Flight Delay and Cancellation at Qeshm Air MCT Terminal

Passengers whose flight is canceled or delayed at Qeshm Air MCT Terminal have the following options available:

• • Travel arrangements on the next available flight

• • Receive a travel credit voucher for the unused portion of the fare

• • Receive a refund in the original form of payment

Passengers whose flight is delayed for 3 hours or more, and they choose to take an earlier or later flight in a day, are not eligible for flight delay compensation. To be eligible for compensation, passengers must be holding a confirmed reservation for the flight which is affected by the delay or cancellation. In addition, passengers who have checked in for the Qeshm Air-operated flight which is bound to be delayed or canceled are eligible for the compensation. Flight cancellation – Below is the table for the compensation provided by Qeshm Air if the flight is canceled at the following times –

Cancellation announcement timing	Compensation Amount (for travel outside UAE)	Compensation Amount (for travel within UAE)
Within 4 hours of the scheduled departure	100 USD	50 USD
After scheduled departure	200 USD	100 USD

Flight delay – Here is the flight delay compensation provided by Qeshm Air if the flight is delayed by the following hours –

Delay time	Compensation amount
4 – 5 hours	175 USD
5 – 6 hours	275 USD
6 – 12 hours	375 USD
12 or more hours	475 USD

Shopping/Dining Options at Qeshm Air MCT Terminal

At Qeshm Air MCT Terminal, passengers have access to a wide variety of shopping and dining options. The terminal also features duty-free stores that offer products like cosmetics, imported wines, chocolates, electronics, and other souvenirs at discounted rates. For dining, there are several choices from cafes to quick service restaurants and fine dining restaurants that cater to different tastes and preferences.

Amenities/Facilities at Qeshm Air MCT Terminal

Terminal 1 of MCT International Airport offers plenty of amenities and facilities to make long journeys comfortable. Whether you’re waiting longer than usual for your flight or facing a long layover, you can access free WiFi, an interfaith chapel, a shopping arcade, a dining court, comfortable relaxing chairs, and access to multiple lounges. Besides, the terminal also features nursing rooms, family restrooms, airport hotels, sleeping pods, and other other amenities that cater to the travelers’ diverse needs. Navigating Qeshm Air MCT Terminal can be a tedious task without an interactive airport map. Passengers can access the map below that helps them to the essential locations like the check-in counter, security checkpoints, departure hall, boarding gates, baggage handling area, and other facilities like pet relief area, interfaith chapel, restrooms, and more.

Contact Qeshm Air MCT Terminal -Muscat International Airport

For all assistance and queries related to your travel from Qeshm Air MCT Terminal, passengers can reach out to the dedicated customer support number. The well-trained airline staff handles queries regarding flight booking, cancellation, flight delays, special service requests, airport check-in, or last-minute flight changes. You can also reach the airline at the following social media handles given below –

Twitter	https://x.com/Qeshm_Air
Facebook	https://www.facebook.com/Qeshm_Air
Email	info.qeshm@qeshm-air.com
Telegram	https://telegram.me/flytaban
Phone Number	+98 21 47999

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