Lufthansa BOG Terminal – El Dorado Intl. Airport

Lufthansa flights operate at Terminal 1 of El Dorado International Airport. If you’re flying with Lufthansa Airlines and need to check in or add baggage, look no further beyond  Terminal 1. The BOG Terminal 1 is designed for international travelers making their travel experience convenient and comfortable.

Below is the comprehensive guide on all services and amenities available at BOG Airport Lufthansa Terminal, what would be your contact points during departure and arrivals and more.

Lufthansa Terminal BOG Overview

Refer to this table to get all the important information about BOG Airport Lufthansa Terminal – 

Airport Name	El Dorado International Airport
Airport Code	BOG
Airline Code	220
IATA Code	LH
Address	Av. El Dorado #103-9, Fontibon, Bogota, Colombia
Contact Number	(718) 244-4444
Lufthansa Terminal BOG	Terminal 1
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1

What Terminal is Lufthansa at BOG?

Lufthansa Airlines uses Terminal 1 for convenient departure and arrival operations. 

The Lufthansa Terminal BOG offers streamlined check-in and security for expedited clearance. 

There are multiple amenities available for the passengers. For instance, Premium Class and Frequent Flyers can access Lufthansa Business Lounge and Senator Lounge which offer luxury amenities like a complimentary buffet, alcoholic beverages, showers, free WiFi, and comfortable seating areas while passengers wait for their flight. 

Besides, BOG Terminal 1 offers essential facilities like shopping, dining, parking lots, and public transportation options.

To transfer within the terminal, you can access AirTran BOG which free complimentary services and operates every 10 minutes. 

BOG Lufthansa Terminal Departure

Lufthansa departs from Terminal 1 at El Dorado International Airport. Passengers’ journey begins at the Departure Hall. They have to go through the following checkpoints at Lufthansa Terminal BOG

Check-in – Lufthansa check-in counter opens 3 hours before departure. To save time and long queues, you can access self-service kiosk check-in at Terminal 1 or through online check-in. After you obtain the boarding pass, head to the baggage drop area.

Baggage Handling – At the baggage drop counter, the airline’s representative will check your bags within the prescribed size and weight allowance. You can also add extra baggage allowance, and pay an additional fee. The baggage counter closes 60 minutes before scheduled departure.

Security check – For a swift clearance, keep your booking confirmation, boarding pass, baggage tag, and passport handy when you enter the security Zone. During peak travel season, expect a waiting time of 30-45 minutes. 

Passengers with TSA PreCheck can skip the security and head straight to the boarding hall. 

Post security, you can find a range of shopping and dining options alongside multiple lounges that help you relax before you board the flight. 

Lufthansa Arrivals BOG Terminal

Lufthansa flight lands at Terminal 1 of El Dorado International Airport. Upon arrival follow the signage for immigration. Keep your boarding pass and passport handy as the immigration officers will verify your travel details. After clearance, go to the baggage claim area. Look for the LED screen that displays your arrival flight number and approach the designated carousel to retrieve your luggage.

If you have any issues with the checked luggage, the Lost and Found counter is located next to the baggage claim area. 

Next, head to the Customs area. Passengers who are carrying cash or gold that exceeds the worth of 10,000 USD have to fill out the Customs Declaration form. The Customs Border Protection (CBP) officer may also screen the contents inside the baggage. 

After the customs clearance, go to the arrival halls and look for the public transportation options for onward travel.

The Lufthansa Airlines BOG terminal has dedicated car rental kiosks for Alamo, National, Hertz, and Dollar Should you require cash or need to convert the currency? The ATMs and currency exchange counter are located at the arrival halls.

What to do if the baggage is delayed, damaged, or misplaced at Lufthansa Terminal BOG?

Should your baggage have not been received at  Lufthansa Terminal BOG? Worry not! Immediately upon arrival report your concern at the Lost and Found counter. In addition – 

• After you report the delayed baggage the airline will issue the Property Irregularity Report (PIR) number.
• If your baggage is not received 24 hours after the arrival, you can claim for the daily essentials. All you need to do is submit the receipts to the airlines.
• As soon as baggage is found, the airline will contact you on your registered number mentioned while reporting the delayed baggage, and arrange the delivery.
• When your baggage arrives at Terminal 1 it will still require some time as it will go through customs clearance and other internal procedures.

Damaged baggage – If you find your luggage is severely damaged, go to the Lost and Found counter and file a report for the damaged baggage. Add to that – 

• The airline’s executive will check the damage report and assess the damage following the rules.
• Once your damaged baggage is checked, you will be contacted for possible compensation.
• Depending on the severity of the damage to your bag, the airline has various compensation options.

The airline is not responsible for the compensation if –

• Damage occurs to the handles and wheels
• Minors dents, and scratches
• Any damage to the lock or zip of the baggage

Travel Services at Lufthansa Terminal BOG

Service	Details
Lufthansa Hub	BOG Airport is the largest Lufthansa hub and offers special services for comfortable and convenient travel.
FRA SmartWay	Expedite security through dedicated FRA SmartWay lanes by showing your boarding pass at security checkpoints.
Check-in	Late-night check-in is available exclusively for Lufthansa passengers at BOG Terminal 1. Family check-in is offered for passengers with children.
Baggage Drop	Self-service bag drop counters available at Lufthansa Terminal BOG. Passengers can drop baggage a day before departure for a smoother boarding process.
Priority Boarding	Priority check-in and boarding lanes are provided for Business Class, First Class, HON Circle Members, and Star Gold Card members.
Star Alliance Biometrics	Miles & More and Swiss Airlines passengers can use facial recognition for expedited security at BOG Terminal.
FIA Valet Service	Lufthansa First Class and HON Circle Members receive valet service for check-in, baggage handling, and screening at the airport.
Accessible Travel	Special adaptive facilities such as accessible toilets, sign-language assistance, escort services, and a 24/7 support counter for passengers with disabilities.
Personal Shopper Service	Available from 10:00 AM to 10:00 PM, this service assists passengers with shopping, reservations, travel add-ons, and escorts them through security.

Flight Delay and Cancellation at Lufthansa Terminal BOG

Passengers whose flight has been canceled or significantly delayed or are denied boarding at Lufthansa Terminal BOG due to overbooking are entitled to compensation and rights under EC No. 261/2004.

Fight delay  – Passengers whose Lufthansa flight has been delayed by 2 hours or more are entitled to the following benefits  – 

• Meals and refreshments in proportion to their waiting time
• Hotel accommodation (if the delay occurs during nighttime)
• Airport transfer costs
• Two telephone calls or send two faxes

If a flight is delayed for 5 hours or more, passengers are entitled to a refund on the affected flight segment. 

Passengers are eligible for compensation if the passenger flight delay falls under the below-mentioned category – 

Flight Distance	Delay Threshold
Flights of more than 3,500 km	At least 4 hours
Flights between 1,500 km and 3,500 km	At least 3 hours
Flights of up to 1,500 km	At least 2 hours

Overbooking – Passengers who have been denied boarding have the right to rebook on an alternative flight as well as compensation. Passengers are entitled to a refund on the unused portion of the ticket if an alternate flight does not suit their travel needs.

Flight Distance	Delay Threshold	Compensation Amount
Flights of up to 1,500 km	At least 2 hours	325 USD
Flights between 1,500 km and 3,500 km	At least 3 hours	530 USD
Flights of more than 3,500 km	At least 4 hours	745 USD

Cancellation – Airlines must refund the unused portion of the ticket and provide compensation, as mentioned above, to passengers when they cancel a confirmed flight at least 14 days before the scheduled departure.

Shopping/Dining Options at Lufthansa Terminal BOG

Lufthansa operating on Terminal 1 offers a range of shopping and dining options in pre-security and post-security areas. 

Lufthansa Terminal BOG features a variety of luxury stores alongside duty-free outlets, newsstands, gift shops, and 24/7 convenience stores. 

For dining, there are plenty of options from cafes, restaurants, and fine dining offering quick bites, alcoholic beverages, and global cuisines.

Amenities at Lufthansa Terminal BOG

At Lufthansa Terminal El Dorado International Airport, there are several facilities and amenities available such as interfaith chapels, currency exchange counters, wheelchair access for passengers with reduced mobility, children’s play areas, and more. 

Lufthansa Airlines is located under a single roof in Terminal 1, which has been built exclusively for Lufthansa. Below is the interactive map for Lufthansa Terminal BOG which enables passengers to identify key locations and amenities.

Contact Lufthansa Terminal BOG

Lufthansa Customer Service representative will be happy to assist passengers with any questions about their travel from El Dorado International Airport. Passengers can contact the airlines over the phone and receive individual information about check-in, flight status, cancellation, and last-minute booking, as well as about hotel booking.

Twitter	https://twitter.com/ BOGairport
Facebook	https://www.facebook.com/ BOGairport.Official
Website	https://www. BOGairport.com/
Phone Number	+1 (516) 738-4422

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