ITA Airways CPH Terminal – Copenhagen Airport

Passengers traveling with ITA Airways use at Copenhagen Airport (CPH) for boarding as well as for arrival. ITA Airways CPH Terminal features comfortable amenities that make it convenient for passengers entering the terminal. In addition, the airline’s representatives at are well-trained to handle the passengers’ queries and empower them with all the necessary information for a smoother journey. To understand further, below is the detailed guideline of all services available at CPH and other important information for hassle-free boarding.

ITA Airways CPH Terminal – Copenhagen Airport Overview

Refer to this table below to get all the important information about ITA Airways Copenhagen Airport Terminal:

Airport Name	Copenhagen Airport
Airport Code	CPH
Airline Code	055
IATA Code	CPH
Address	Lufthavnsboulevarden 6, 2770 Kastrup, Denmark
ITA Airways Terminal CPH	Terminal 3
Arrival Terminal	Terminal 3
Departure Terminal	Terminal 3
Ticket Counter	Departure Hall,

What Terminal is ITA Airways at CPH Airport?

Copenhagen Airport is the primary hub for ITA Airways; the airline operates at , which offers seamless clearance across all key checkpoints. ITA Airways Copenhagen Airport Terminal is a global aviation hub that features organized check-in and security counters. Besides, the terminal is well connected to the AirTran CPH to transfer between the terminals. features amenities like shopping, dining, an in-house ITA Airways lounge, medical facilities, and special assistance for passengers with reduced mobility. Besides, there are plenty of hotels nearby and several transportation options that cater to those staying and traveling to/from CPH. comprises 4 distinct levels: arrivals, meals, departure, and course. Each level offers facilities and services that enhance the passengers’ travel experience.

ITA Airways CPH Departures Terminal

ITA Airways flights depart from at CPH International Airport. Passengers who need to complete the check-in at the airport must arrive 3 hours before scheduled departure for hassle-free boarding. Passengers who arrive at the airport must head to the check-in counter and obtain the boarding pass. After completing the check-in, head to the self-service baggage kiosks or baggage handling counter. The airline representative will assess the baggage, or weight and size, and issue the baggage tag. The baggage drop-off counter closes 45 minutes before departure. It is recommended to submit the baggage within the given timeframe to avoid last-minute hassles. After check-in and baggage, move to the security counter to process the clearance for boarding. Multiple security screening kiosks will expedite the clearance while maintaining the quality security protocols. Now move to the departure hall to board the flight. Depending on the waiting time, you can explore an array of shopping and dining outlets. Besides, there’s free WiFi and multiple charging ports that keep passengers’ connected and updated before they prepare for boarding.

ITA Airways CPH Arrivals Terminal

All ITA Airways flights land at . Upon arrival, non-Schengen passengers must complete the border check before they exit the CPH Airport ITA Airways Terminal. In addition, there are automated passport control kiosks that help passengers complete the immigration process, and save time during transit. Head to the baggage claim section, follow the signage for ITA Airways and identify the baggage carousel to retrieve your checked baggage. After you receive the baggage, head to the Customs Area, where CBP officials screen through the contents inside the luggage. Post customs, passengers can exit the airport. If they have a connecting flight to board, they can board AirTran CPH for inter-terminal travel.

Delayed, Damaged, or Lost Luggage at ITA Airways CPH Terminal

Passengers who do not receive their baggage at the ITA Airways CPH Terminal must contact the baggage assistance desk and complete the Property Irregularity Report (P.I.R.). The reference number will be provided, acknowledging that the baggage is delayed. The reference number will help track the status of your complaint. International passengers must complete the delayed baggage report within 7 days from the arrival date. Passengers who receive their baggage late can notify ITA Airways within 21 days of delivery to claim items such as toiletries, medications, and other daily essentials. If the checked luggage is not recovered 45 days after your PIR, the baggage will be considered lost.

Damaged Luggage

If your baggage is damaged at CPH Airport’s ITA Airways Terminal, go to the Lost and Found counter at , where an airline representative will assess the damage and provide compensation accordingly. Depending on the extent of the damage and the country of your departure, ITA Airways will provide a travel voucher towards the cost of the flight ticket or a new piece of luggage with the same features and characteristics.

Items Missing From Your Checked Luggage

Are there contents stolen or damaged from your checked luggage? Go immediately to the Lost and Found baggage office and send a report within 7 days of filling the PIR or within 21 days of receiving the luggage. If any damage or theft is ascertained, then you need to submit the following documents –

• • PIR issued by the ITA Airways Lost and Found counter

• • Baggage tag issued at the time of check-in

• • Booking confirmation or 13-digit e-ticket number

• • Detailed list of tents that are tampered with, damaged, or missing. Also, documentary evidence of the damage is required.

• • A copy of the Police report, which includes items that are missing

Please note that if the theft includes any valuable, fragile, or perishable items, ITA Airways will neither be liable for the damage nor provide any compensation.

Travel Services at ITA Airways CPH Terminal

ITA Airways at CPH offers plenty of travel services at the airport that ease the transition as well as ensure a quality travel experience. These services include:

Service	Description
Meet and greet	Assistance at CPH Terminal for passengers and their guests.
Face boarding	Quick boarding at CPH using facial recognition, no documents are needed.
ITA Airways Lounge	Access to lounge at with free WiFi, buffet, and relaxing seating.
Sky Priority	Priority check-in, boarding, extra baggage, and faster baggage delivery for Business/First Class passengers.
Digital newsstand	Free digital access to 7,000+ newspapers and magazines in 60 languages.
Zone boarding	Organized boarding based on seating zones, with priority boarding.
Dedicated assistance	Assistance for passengers with reduced mobility or disabilities, request 24 hours before departure.
Assistance for autistic passengers	Free cabin simulation with complimentary snacks and drinks.
Extra baggage	Purchase extra baggage or pay fees for oversized hand luggage.
Choose seat	Seat selection available 2 hours before departure; free for Volare Club members.

Flight Delay and Cancellation at ITA Airways CPH Terminal

If your flight is delayed by 3 hours or canceled within 14 days of the scheduled departure, you can choose one of the following options –

• • Claim a 100% refund on the unused portion of the fare

• • The airline will arrange the next available flight under the comparable class of service.

• • Change the flight to a later date or destination under the same fare rules and cabin class.

However, passengers can still receive compensation for delayed or canceled flights –

Flight Distance	Compensation (EUR)
Up to 1,500 km	250
More than 1,500 km within the EU	400
1,500 – 3,500 km (for flights outside the EU)	400
More than 3,500 km	600

In addition, passengers cannot receive the aforementioned compensation if –

• • Passengers informed of flight canceled more than 2 weeks before departure.

• • Flight cancelation or delay occurred due to extraordinary circumstances.

Dining/Shopping Options at ITA Airways CPH Terminal

For shopping enthusiasts, they can indulge in high-end retail therapy, which includes plenty of duty-free, stores and fashion boutiques. The airline offers a unique retail experience for passengers. When it comes to dining, the terminal hosts a range of eateries that offer everything from steakhouses at fine restaurants to grab-and-go options for passengers who are in a hurry.

Facilities/Amenities at ITA Airways CPH Terminal

Besides facilitating boarding and arrivals, the ITA Airways CPH Terminal offers a range of amenities and services that elevate the travel experience of passengers. offers the following amenities – For passengers seeking smooth guidance, refer to the interactive map below that helps passengers pinpoint key facilities like the check-in counter, security screening area, baggage drop counter, departure gates, charging zone, relaxing areas, and more.

Contact ITA Airways CPH Terminal – Copenhagen Airport

Ensuring a smooth travel through ITA Airways CPH Terminal requires meticulous planning. To support that, you can contact the ITA Airways representative at CPH Terminal at the number mentioned below. You can change the flight, request set seats, complete check-in, upgrade your flight, and other travel-related queries and concerns.

Twitter	https://x.com/ITAAirways
Facebook	https://www.facebook.com/ITAAirways/
Instagram	https://www.instagram.com/itaairways/
Phone Number	1-877-793-1717

ITA Airways CPH Terminal offers convenient travel with its state-of-the-art amenities and facilities that feature comfortable lounges and a convenient navigation system. With the nearby hotel, dedicated car rental kiosk, airport parking, and comprehensive transportation options, CPH Airport exemplifies a passenger-friendly design that caters to diverse needs. Use the aforementioned information to make your travel journey smooth and enjoyable.

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