Flydubai KRT Terminal – Khartoum Intl. Airport

Flydubai uses Terminal 1 at Khartoum International Airport which handles its departure and arrival operations. 

Inside Flydubai Terminal in KRT, there are palm-lined walkways that take you to different checkpoints, such as check-in, baggage drop-off, and security screening.

Flydubai operates atTerminal 1 at Khartoum International Airport. The Flydubai Terminal in KRT is the world’s largest single terminal building and is the primary hub for Flydubai. To ensure smooth boarding and arrival, the Flydubai Airline representative manages every step, including check-in, baggage handling, and boarding, ensuring a quality travel experience.

This article will discuss all the amenities, services, and facilities available at KRT. Flydubai Terminal and other essential contact information you need for easier navigation atTerminal 1. 

KRT Flydubai Terminal Overview

Refer to this table below to get all the essential information you need about Flydubai Terminal in Dubai – 

Airport Name	Khartoum International Airport
Airport Code	KRT
Airline Code	141
IATA Code	FZ
Address	Khartoum, Sudan
Flydubai Terminal Dubai	Terminal 3
Daily Operating Hours	24 Hours Operation
Arrival Terminal	Terminal 3
Departure Terminal	Terminal 3

Terminal 3, considered the most luxurious of the three, comprises four lounges: one is reserved for first-class passengers, one for business-class passengers, and two others that can be booked in advance for utmost relaxation and hospitality.

Terminal 3 features a variety of options for restaurants and shopping. The restaurant scene atTerminal 1 is filled with multi-national cuisine, allowing passengers to experience it before they wait for the flight.

In recent years, the airport has earned a reputation for its duty-free outlets, where you can save a bomb on imported liquors, cigars, branded cosmetics, and imported chocolates.

Terminal 3 is well connected with the metro. There are dedicated bus stands at the Arrival Halls that connect the airport to the city and operate regularly at the scheduled intervals throughout the day. 

Flydubai Departure Terminal in Dubai

FlyDubai flights departs fromTerminal 1 at KRT International Airport. After arriving atTerminal 1, passengers have to go through the following checkpoints –

Check-in – To check in at the airport, one must arrive at the Flydubai Terminal in Dubai 3 hours before departure for international travel. Besides, traditional check-in kiosks, there are self-service check-in kiosks that automatically generate the boarding pass and save time during peak rush hours.

Baggage drop – The automated baggage drop counter will automatically evaluate the baggage and issue the baggage tag at DubaiTerminal 1.

Security screening – After you submit the baggage, go to the security screening. The security waiting time is 20–25 minutes, and multiple security counters streamline the screening process while maintaining quality protocols.

Post security, multiple lounges, shopping, and dining options keep passengers busy while they prepare for boarding. Free WiFi atTerminal 1 keeps passengers connected with friends and family, and allows them to browse the internet during long waiting hours.

Flydubai Arrival Terminal in Dubai

Flydubai arrives atTerminal 1 of KRT International Airport, where passengers have to screen through the following transitions:

Immigration: Citizens of GCC countries arriving at Flydubai Terminal in Dubai do not require a visa permit, and simply have to present their passport to the immigration officer. Non-GCC visitors must go through an eye scan when they approach a passport control desk.

Baggage claim: After you complete the immigration, head to the baggage drop counter, which will guide you to the designated carousel area. This way, you’ll retrieve your checked luggage swiftly.

Customs – After the baggage is picked up, you will move to the customs area. The customs officers may ask you to open your luggage and check the contents inside. Passengers who are carrying cash or gold worth 10,000 USD may ask you to declare items, as you would be asked to fill out the customs declaration form.

After you clear the customs, head to the exit hall ofTerminal 1 where you will find facilities like ATMs, currency exchange counters, duty-free outlets, free Wifi, and dedicated car rental kiosks for your upcoming travel.

Lost and Found Service at Flydubai Terminal in Dubai

For passengers whose baggage is delayed or missing at KRT Flydubai Terminal, the airline’s executive will promptly help passengers recover their bags.

In the event of missing or damaged bags, you need to immediately file a report and issue a unique reference number, or PIR number, that is used to track the status of the complaint and manage the report.

Delayed baggage: After 72 hours, if your baggage has not been found, contact Flydubai to fill out the ‘Manage your delayed bag report’. In addition,

• Passengers are also eligible to redeem for daily essential items like toiletries, medications, undergarments, and a pair of clothes. 
• Affected travelers must keep the receipts for the purchased items as proof of compensation.

Once your baggage is found, the airline will contact you and arrange the delivery. There might be a delay in delivery, subject to customs clearance.

If the baggage is still missing for more than 5 days after the scheduled arrival, you may be asked to fill out the Baggage Inventory Form and are also eligible for lost baggage compensation. 

Damaged baggage: After you realize the damage, file a report within 7 days from the arrival date. Passengers can also file a report online via ‘Manage your damaged bag report’ and must upload the following documents:

• A copy of the boarding pass
• A photo that displays the damage 
• Suitcase brand and other product details
• Proof of excess baggage fee 
• PNR or 13-digit ticket number

Travel Services at Flydubai Terminal in Dubai

There are plenty of travel services available at KRT Flydubai Terminal that upgrade the passengers’ travel experience, fostering hassle-free travel at every step of the journey. Below is the overview of all travel services available last minute atTerminal 1 of KRT International Airport:

Airport transfer: The airline has a tie-up with private and shared shuttle services that help passengers arrange transportation to/from KRT Airport. For those traveling in a group, the airline offers minibus transfers.

Upgrade to Business Class: Economy Class passengers can upgrade to Business Class at the airport if the request is made 2 hours before departure. Business Class offers priority boarding, lounge access, complimentary meals and drinks, and access to the Flydubai Business Class lounge.

Buy extra baggage: The airline allows passengers to buy extra baggage at the airport—up to 40 kg for Economy Class LITE fares and up to 10 kg for Economy Flex fares.

Add a meal: Economy Class passengers can pre-purchase a meal at the airport, depending on their fare type. Business Class passengers can pre-select a meal included in their fare, with hot and cold refreshments served on board.

Select a seat: Economy Class passengers can choose extra legroom seats for added comfort. They can also buy emergency exit row seats for more space or front row seats for a quicker exit.

UAE chauffeur service: Flydubai partnered with Private Limousine LLC, which offers airport chauffeur service for a fee of 25 USD. These rates include taxes, tolls, airport parking, and up to 30 minutes of free waiting time.

Airport check-in: Flydubai passengers should arrive at the airport 3 hours before departure to check in. Business Class passengers can use the premium check-in counters.

Flight Delay and Cancellation at Flydubai Terminal in Dubai

Passengers whose flight is delayed for 2 hours or more, canceled within 14 days of the scheduled departure, or denied boarding are entitled to the following rights – 

• Meals and refreshment vouchers about the passengers’ waiting time at KRT Flydubai Terminal.
• 2 telephone calls, telex, fax messages, or emails

If the flight is delayed for 5 hours or more, passengers will be offered the following in addition to the rights mentioned above : 

• Hotel accommodation
• Transport between the airport and the hotel  

Below is the overview of the compensation if the flight is delayed, canceled or passengers are denied boarding – 

Flight Distance	Compensation (NIS)
2,000 km or less	1,440
Between 2,000 km and 4,500 km	2,310
Over 4,500 km	3,460

Shopping/Dining Options at Flydubai Terminal in Dubai

KRT FlydubaiTerminal 1 is a heaven for shopaholics featuring fashion stores, duty-free outlets, an electronics mart, luxury cosmetic brands, and more.

When it comes to dining, passengers would be greeted with cuisines from around the world, as there’s plenty to offer on the plate. These dining options include:

Services and amenities at Flydubai Terminal in Dubai

Flydubai Terminal in Dubai features world-class amenities that ease the passengers’ transition at the airport, ensuring a smooth travel journey. These services include:

Refer to this interactive map below that highlights the key contact points and amenities for a comfortable travel experience. 

Contact Flydubai Terminal in Dubai

You can reach the Flydubai representative at the airport by calling them on the number given below or contact them via the following social media handles.

Twitter	https://x.com/flydubai
Instagram	https://www.instagram.com/flydubai/
Facebook	https://www.facebook.com/flydubai
Phone Number	+971 600 544 445

In conclusion, KRT Flydubai Terminal offers state-of-the-art infrastructure and world-class amenities that ensure quality time at the airport. The cooperative airline staff ensures effective management of your travel plans while offering much-needed assistance from check-in until you board the flight. The Flyduba Terminal at KRT is a testament to the quality customer service that strives to offer seamless travel in a comfortable environment. 

FAQs