Eurowings LYS Terminal – Lyon-Saint Exupéry Airport

Eurowings serves at Terminal 1,Lyon-Saint Exupéry Airport Airport ( LYS). The Eurowings Lyon-Saint Exupéry Airport Terminal serves as a gateway to the UK and Europe as well as certain long-haul destinations.

For passengers flying out of LYS International Airport, understanding the Terminal 1 layout, its facilities, and the services that the airline offers is crucial for a seamless travel experience

In this detailed guide, we will delve into the Eurowings arrival and departure operations, amenities, and services available for a convenient and comfortable journey. 

Overview of Eurowings LYS Terminal – Lyon-Saint Exupéry Airport Airport

Refer to the table below to get all the essential information about Eurowings Lyon-Saint Exupéry Airport Terminal – 

Airport Name	London Lyon-Saint Exupéry Airport International Airport
Airport Code	LYS
Airline Code	104
IATA Code	EW
Contact number	33 826 80 08 26
Address	69125 Colombier-Saugnieu, France
Eurowings Terminal LYS	Terminal 1,
Arrival Terminal	Terminal 1,
Departure Terminal	Terminal 1,
Ticket Counter	Departure Hall, Terminal 1

Which Terminal is Eurowings at Lyon-Saint Exupéry Airport Airport ( LYS)?

Eurowings uses Terminal 1 at LYS International Airport which handles its arrival and departure operations.

The ticket counter is also located at Terminal 1.

To get to Eurowings Lyon-Saint Exupéry Airport Terminal, you can reach by car. You can access public transportation options such as Lyon-Saint Exupéry Airport Express train which offers connectivity to the city every 15 minutes. Besides, underground trains are available from Terminal 1. 

The bus station is located outside the arrival halls. Also, you will find the registered taxi stand at the parking lot. 

Premium passengers who are flying first class or frequent flyer members can access the Lufthansa Senator Lounge in Terminal 1.

Eurowings LYS Terminal Departures

Passengers flying with Eurowings need to board the flight from Terminal 1 of London Lyon-Saint Exupéry Airport International Airport. 

Passengers who have not completed the online check-in or have a special request to make must obtain the boarding pass from Eurowings Lyon-Saint Exupéry Airport Terminal. 

The check-in counter opens 2 hours prior and closes 45 minutes before scheduled departure. 

Passengers who travel with hand luggage head straight to the security screening area.

If you’re flying with checked luggage, submit your bags at the self-service baggage kiosk which will automatically assess the weight and size and issue the baggage tags.

Head to the security area before you move to the departure hall to board the flight.

Post-security areas, there are plenty of shopping and dining options that await passengers’ attention. You can access free WiFi and stay connected or be productive while you wait for the flight.

Eurowings Arrival LYS Terminal

All Eurowings flight arrives at Terminal 1 of LYS International Airport. 

International travelers arriving from Europe have to go through immigration and customs immediately upon arrival. EU passport holders have access to the automated eGates which expedite the clearance process. 

Non-EU/UK passengers have to go through the staffed immigration officers for manual passport checks. 

After immigration move to the Baggage Claim area. Large LED display boards will help passengers locate their designated carousel and retrieve the baggage quickly.

Post baggage, passengers have to go through Customs. You must be aware of the green channel lane where passengers have nothing to declare. Passengers designated in the red channel need to declare items and have to complete the necessary paperwork. 

For those with a layover, there is a dedicated shuttle service that helps passengers transfer between the terminals smoothly.

The Eurowings Lyon-Saint Exupéry Airport Arrival Terminal also offers a range of amenities for onward travel such as ATMs, currency exchange counters, free WiFi, and access to public transportation options like Lyon-Saint Exupéry Airport Express, London Underground, and registered taxis.

How to Report Delayed, Damaged, and Lost Baggage at Eurowings Lyon-Saint Exupéry Airport Terminal?

If Eurowings delays or damages your baggage at London Lyon-Saint Exupéry Airport Terminal, the airline will offer immediate assistance, return the baggage to you as soon as possible, or compensate you for any damage or lost article.

Damaged Baggage

As soon as you realize the damage report the damage at the Local Eurowing Lost and Found desk at the arrivals hall. 

• Passengers who have left the airport must complete the damaged baggage report within 7 days of arrival.
• Whether you report the damage at the airport or online, you will receive the written confirmation alongside the property irregularity report number.
• To receive the compensation passengers must submit the claim.

Delayed/Missing Baggage

Passengers must wait until all the luggage has been delivered. If the baggage has not been delivered, keep your boarding pass and baggage tag handy. And – 

• Go to the Eurowings representative at the Lost and Found desk and report the matter.
• You will be handed an official written confirmation alongside your PIR number.
• The PIR reference number is essential for tracking the status of your delayed baggage on the Eurowings’ website.
• If the baggage is not delivered 5 days after the arrival, passengers can claim the daily essentials and the lost baggage compensation.

Travel Services Offered at Eurowings Lyon-Saint Exupéry Airport Terminal

Eurowings flights depart and arrive at Terminal 1 which offers a variety of services that enhance passengers’ experience. The airline’s representatives are known for their vast experience they offer services like adding extra baggage, flight changes, and more. 

Here’s the list of services available for passengers at Eurowings London Lyon-Saint Exupéry Airport terminal – 

Service	Details
Airport check-in	Passengers can request check-in at the airport as the counter opens between 2 hours and 45 minutes before scheduled departure.
Late Night Baggage Drop	Passengers can drop baggage on the eve of scheduled departure. The service is free of charge but not permitted for flights to Beirut, Tunisia, Turkey, the USA, and Canada.
Discount for students	Students traveling from Terminal 1 to any short-haul or long-distance flight can book last-minute flights at a concessional fare of up to 80% off the regular ticket price.
Traveling with animals	Small dogs and cats up to 8 kg are allowed in the cabin for a fee. Check in at the counter up to 2 hours before departure. Baggage will receive a special label for checked or carry-on baggage.
Seat reservation	Passengers can choose between a standard or extra legroom seat. Seat selection is free for Business Class travelers and subject to a fee for Basic and Smart fares.
Traveling with infants	A fixed fee of 25 USD is charged for infants traveling on a parent’s lap, each way. Two pieces of hand luggage are provided free of charge for infants.
Traveling with children	Passengers traveling with infants or children (2-11 years old) receive free seat selection and a discount on the regular fare. One 23 kg piece of baggage is included, and a stroller and child car seat can be carried free of charge.
Accessible travel	Complimentary assistance is provided for passengers with reduced mobility, including boarding, disembarking assistance, and escorting passengers to their aircraft seats. Transportation of assistance devices is free of charge.

Flight Delay and Cancellation at Eurowings Lyon-Saint Exupéry Airport Terminal

In rare cases, the traveler may not be able to operate flights as scheduled at Eurowings Lyon-Saint Exupéry Airport Terminal. Those events include – 

Flight Delays

In the event of long delays of at least 3 hours or more, passengers are entitled to 

• Meals and refreshments in relation to their waiting time
• Hotel accommodation if there is an overnight delay
• Airport transfer

If there is a delay of 5 hours or more, passengers can claim a refund on the unflown segment of the flight. In addition, passengers are entitled to compensation between 300 – 750 USD per passenger. 

Cancellation

If a passenger’s flight is canceled within 14 days from the date of departure, they are entitled to a  – 

• Refund to the original method of payment
• Rebook the flight to a later date or destination. The new travel date must be within the ticket validity period.
• Rebook to a next avaiilale flight

Further, passengers are entitled to compensation between 300 – 750 USD per passenger. 

Shopping/Dining Options at Eurowings LYS Terminal

Eurowings passengers enjoy a range of shopping and dining options at Terminal 1 of LYS International Airport. The Eurowings Lyon-Saint Exupéry Airport Terminal offers everything from luxury shopping to basic travel essentials. You can shop from these outlets at Terminal 1:

In addition, the dining scene at LYS Terminal 1 caters to diverse tastes with a vast selection of cafes, fine dining outlets, and quick-service restaurants.  

Amenities at Eurowings LYS Terminal

There is a wide range of facilities and services at Eurowings Terminal Lyon-Saint Exupéry Airport Airport that offer free WiFi, charging stations, dedicated space for families, and more.

For those in need of special assistance, the terminal offers accessible facilities and unlimited support at every checkpoint.

Additionally, there are ATMs, currency exchange counters, baggage storage facilities, and 24/7 customer support that assists passengers with any inquiry.

Here’s the list of services and amenities available at Terminal 1 of London Lyon-Saint Exupéry Airport International Airport –

Map Eurowings LYS Terminal – Lyon-Saint Exupéry Airport Airport

Passengers can navigate Eurowings Lyon-Saint Exupéry Airport Terminal with ease thanks to the interactive map given below. The map helps passengers identify sections for check-in, baggage handling, baggage claim, lost and found desk, immigration, and customs. 

In addition, the terminal layout helps passengers identify accessible amenities, shopping outlets, lounges, dining and relaxation areas. 

Contact Eurowings LYS Terminal – Lyon-Saint Exupéry Airport Airport

Passengers who need assistance at Eurowings London Lyon-Saint Exupéry Airport Terminal can contact the airline’s representative through phone and other social media handles. For passengers who have queries about special assistance, baggage services, and flight status, the Eurowings customer service team is available 24/7 at the credentials mentioned below. 

Twitter	https://x.com/eurowings
Facebook	https://www.facebook.com/eurowings/
Instagram	https://www.instagram.com/eurowings/
Phone Number	+49 180 6320 320.

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