Bulgaria Air GOA Terminal – Genova City Airport

Bulgaria Air operates at Terminal 1 of Genova City Airport ( GOA). Bulgaria Air GOA Terminal is known for its quality services, offering a hassle-free kickstart to your journey. The airline also provides a last-minute travel service that offers flexibility and helps you plan your travel effectively.

In this article, we’ll guide you through everything you need about Terminal 1 of GOA Airport, from baggage claim to check-in and other travel amenities for a comfortable experience. 

Overview Bulgaria Air GOA Terminal – Genova City Airport Overview

Refer to the table to access all the important information about Bulgaria Air GOA Terminal:

Airport Name	Paris Genova City Airport
Airport Code	GOA
IATA Code	FB
Airlines Code	623
Contact Number	+33 1 48 62 35 43
Address	95700 Roissy-en-France, France
Bulgaria Air Terminal GOA	Terminal 1
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1

What Terminal is Bulgaria Air at GOA Terminal?

Bulgaria Air uses Terminal 1 at Genova City Airport ( GOA). Being the primary hub for Bulgaria Air, the terminal offers extensive amenities including a self-service check-in kiosk, ATMs, pet relief care, streamlined security, and more.

In addition, Bulgaria Air GOA Terminal is designed to cater to international travelers and offers various shopping and dining options. At Terminal 1, passengers can access the Extime Lounge ;

Bulgaria Air GOA Departures Terminal

Bulgaria Air passengers at GOA Airport use Terminal 1 to board the flight. 

Bulgaria Air GOA Terminal offers streamlined check-in, thanks to the self-service check-in kiosk that saves time and helps obtain automated boarding passes.

The Bulgaria Air’s ground executive will help passengers with special service requests, and help passengers with reduced mobility with check-in, baggage, and boarding assistance.

After passengers complete check-in and obtain boarding, they need to head to the security screening. The waiting time at the security screening area is 20-25 minutes during peak rush and weekends. 

After you pass through security head to the departure gate which is equipped with facilities like baby-care areas, pet relief centers, free WiFi, currency exchange, accessible drinking fountains, family restrooms, and an indoor children’s play area.

Bulgaria Air GOA Arrivals Terminal

Upon arrival, all the clearance for customs and immigration will take place at GOA’s Terminal 1 for Bulgaria Air.

At immigration, you must present your passport and other travel documents to expedite the clearance process.

Next, go to the baggage claim area and proceed to the designated carousel to retrieve the checked luggage. 

Then, head to the customs to declare your belongings, especially those that are prohibited or require documentation. Keep your paperwork ready. The customs officer may screen the contents inside your checked as well as carry-on baggage. 

The waiting time at Customs is between 30-40 minutes depending on the travel route and peak season at Bulgaria Air GOA Arrival Terminal. 

Go to the arrival halls where passengers will encounter facilities for onward travel. These include currency exchange counters, ATMs, free WiFi, car rental zones, taxi service, and other public transportation options. 

Lost and Found Service at Bulgaria Air GOA Terminal

In case of damaged baggage, passengers must report to the Baggage Claim office immediately upon arrival at Bulgaria Air GOA Terminal. In the event of damage, you need to skip the Customs Control and approach the Lost and Found counter at Terminal 1.

Passengers must submit a scanned report to Bulgaria Air within 7 days from the date of departure. The airline will issue a File Reference number and may seek the following documents – 

• Boarding pass
• Baggage tags
• Bank account number
• Damage report form

Delayed baggage – In case of delayed baggage you must report to the Baggage Claim office at Terminal 1. Passengers must file a report within 4 hours of arrival. You must fill out the delay baggage claim form and submit the documents mentioned above.Travel Services at Bulgaria Air GOA Terminal

Bulgaria Air at GOA Terminal offers last-minute services for better travel.

Upgrade to Business Class with points – FLY MORE member scan upgrade their reservation from Economy Class to Business Class last minute. For flights originating from Bulgaria Air GOA Terminal, a one-way trip requires 5000 points each way.

Seat selection – Members of FLY MORE can accumulate points to select a seat last minute with the airline’s executive. Bulgaria Air will charge 2000 points for extra legroom/Upfront seats each way.

Airport check-in – Passengers traveling with children, arms/ammunition, pets, or in groups of 9 passengers or more can request check-in up to 3 hours before departure at Bulgaria Air GOA Terminal. 

Excess baggage – Passengers can add excess baggage at the Terminal 1. The airline accepts the request up to 2 hours before departure. For an additional weight or size, the airline charges between 50 – 100 USD each way, depending on the travel route and the class of service. 

Passengers with special needs – Passengers whose physical or medical status requires special attention would be offered boarding assistance alongside wheelchair access at the airport and on board. Passengers can also make a last-minute reservation for the medical escort,

Unaccompanied minors service – Special care and attention would be provided to passengers between 5 and 12 years of age who are traveling alone. The staff at Terminal 1 will take care of check-in and other boarding formalities, thus accompanying the child throughout the airport. 

Upgrade to Business Class with cash – By paying an extra fee, you can upgrade to Business Class and experience added benefits like priority boarding, extra baggage allowance, access to the business lounge, and a 4-course menu on board. The last-minute upgrade at the airport is available 3 hours before scheduled departure. 

Pet travel – Bulgaria Air allows pet travel on direct flights originating from Bulgaria Air GOA Terminal. The pets must be at least 3 months old, and have a vaccine against rabies. 

Delays and Cancellations at Bulgaria Air GOA Termial

Passengers whose flight has been canceled, has a significant delay or has been denied boarding at Bulgaria Air GOA Terminal are entitled to certain rights.

Cancellation: If the flight is canceled at least 14 days before the scheduled departure, passengers are entitled to the following compensation – 

Flight Distance	Compensation
Flights up to 1,500 km	EUR 250
Flights between 1,500 km and 3,500 km	EUR 400
Flights of more than 3,500 km	EUR 600

Flight delay: Passengers whose flight has been delayed for 2 hours or more are offered the following assistance about their waiting time at GOA Terminal 1

• Hotel accommodation 
• Meals and refreshments
• Transport between the airport and the place of accommodation
• In case of a flight delay of 5 hours or more, a full refund for the unused portion of the fare within 7 days

Below is an overview of the Bulgaria Air flight delay compensation: 

Flight Distance	Flight Delay	Compensation
Flights up to 1,500 km	2 hours or more	EUR 250
Flights between 1,500 km and 3,500 km	3 hours or more	EUR 400
Flights of more than 3,500 km	4 hours or more	EUR 600

Denied boarding – If the passengers have been denied boarding provided they adhere to the check-in, baggage, and boarding timeline, then

• Bulgaria Air offers a full refund on the unused portion of the fare, or
• Re-routing 
• Re-scheduling a flight to a different travel date 

Flight Distance	Compensation
Flights up to 1,500 km	EUR 250
Flights between 1,500 km and 3,500 km	EUR 400
Flights of more than 3,500 km	EUR 600

Shopping/Dining Options at Bulgaria Air GOA Terminal

Bulgaria Air GOA Terminal has much to offer for those craving retail therapy. There are plenty of duty-free stores at GOA Terminal 1 that allow its passengers to shop for tax-free items like –

Moreover, it is an ideal place to shop for unique souvenirs and gifts you will love taking for your family and friends. 

Additionally, Terminal 1 is also the home for the following brands such as- 

International passengers traveling from Bulgaria Air GOA Terminal have a variety of European dining experiences including fast foods, light meals, coffee and snacks, steakhouses, dining, and pubs & kitchens. You can refer to these options – 

Facilities/Amenities at Bulgaria Air GOA Terminal

Bulgaria Air GOA Terminal is well equipped with facilities near the departure and arrival areas providing free WiFi, a baby care facility, a currency exchange counter, a baggage storage facility, a 24/7 customer support center for passengers convenience. These facilities include – 

Bulgaria Air GOA Terminal is one of the vast facilities that can accompany millions of passengers at a time, and navigating to the key locations sometimes can be a daunting task. To ease navigation, refer to their interactive map below – 

Contact Bulgarian Air GOA Terminal

Refer to this contact below to approach the Bulgaria Air executive at GOA’s Terminal 1 for all booking-related queries and concerns – 

Twitter	https://x.com/parisaeroport
Instagram	https://www.instagram.com/parisaeroport/
Facebook	https://fr-fr.facebook.com/parisaeroport
Phone Number	+359 2 40 20 400

To end with, the aforementioned comprehensive guide on Bulgaria Air GOA Terminal highlights all the information you need to navigate through the airport. From the moment you step into the terminal to board the flight or while transitioning through immigration upon arrival, every step has been laced with world-class amenities for seamless travel. 

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