Asiana Airlines CEB Terminal – Mactan-Cebu Intl. Airport

Asiana Airlines CEB Terminal offers its passengers a range of amenities and services to enhance their travel experience. The airline also allows passengers to manage their booking last minute at the airport, facilitating much-needed flexibility for international travelers.

Below is the comprehensive overview of all services, and amenities available at Asiana Airlines Mactan-Cebu International Airport Terminal, alongside the shopping & dining guide, essential contacts, and more.

Asiana Airlines Terminal Information CEB International Airport

Below is the overview of the table that highlights the important information about the Mactan-Cebu International Airport Asiana Airline Terminal –

What terminal is Asiana Airlines at CEB?

Asiana Airlines uses Terminal 2 at CEB International Airport. Asiana Airlines CEB Terminal is designated for international airlines and is well-equipped with world-class amenities to enhance the passengers’ travel experience.

Asiana Airlines offers dedicated self-service check-in and traditional check-in counters where passengers can obtain boarding passes and submit their checked luggage. The airline also offers passengers to add/purchase extra baggage allowance at the check-in counter to avoid last-minute hassles.

The airline also offers priority services at Asiana AIr CEB Terminal where passengers will pass through the priority lane for check-in, baggage drop, security screening, boarding, and disembarking at the destination airport.

Terminal 2 has a dedicated desk by Asiana Airlines that supports passengers with reduced mobility ensuring passengers can access unlimited support from the airline’s ground staff when it comes to boarding and other processes.

Besides, Terminal 2 offers a variety of shopping and dining options in pre-security as well as post-security areas. This will allow passengers to relish global cuisines or purchase souvenirs, gifts, or other essentials a minute before boarding their flight.

Asiana Airlines CEB Departure Terminal

Asiana Airlines flight departs from Terminal 2 at CEB International Airport and serves here as the primary hub alongside many other international carriers.

Passengers who have requested special services like a wheelchair, traveling with pets, unaccompanied minors, and elderly passenger assistance must arrive 3 hours before scheduled departure. The airline will complete the check-in as well as print the boarding pass at Asiana Airlines Mactan-Cebu International Airport Terminal.

Passengers who need to complete the check-in at the airport must ensure to arrive 2-3 hours before scheduled departure. Provided that the nature of the CEB Terminal is 1 is heavily crowded with international travelers.

To avoid the long queue and last-minute hassle at the airport, it is advisable to complete the web or mobile check-in and obtain an e-boarding pass at the airport.

Submit your bags at the check-in counter and head to the security screening. Keep your boarding pass and passport handy to save time while security check. Multiple screening booths will streamline the verification process to reduce the waiting time while maintaining security standards.

After security, head to the Departure Gate as it closes 35 minutes before scheduled departure. There are several shopping and dining options near Departure Hall. You can enjoy a meal, purchase last-minute essentials, or shop for last-minute essentials before you board your flight.

Asiana Airlines CEB Arrival Terminal

Asiana Airlines flight arrives at the Terminal 2 of John F Kennedy airport. The arrival terminal is designed in a way to handle a huge volume of international travelers welcoming them with state-of-the-art infrastructure that expedites their transition process.

Upon landing, you will head to the Customs Border Protection (CBP) area where the office will check your travel documents. Keep our passport, visa, boarding pass, and other travel documents handy. There are multiple verification counters to ensure swift clearance.

After immigration, head to the Baggage Claim area at Asiana Airlines CEB Terminal which is installed with multiple LEDs that will guide passengers to the designated carousel as per your arrival flight number. This streamlined process helps passengers retrieve their baggage quickly.

There is also a dedicated Lost and Found counter that helps passengers with delayed or damaged baggage.

After you pick up your checked luggage, head to the Customs Office at the Arrival Hall. You need to fill out the Customs form and declare items that require scrutiny.  This process may take time as the customs official may inspect the articles inside your checked as well as carry-on luggage.

Head to the Exit area of the Arrival hall where you will find numerous services and facilities to boost your onward travel. There are plenty of ATMs and currency exchange counters at the Exit Area of Terminal 2. You will also find car rental options outside the Terminal.

Terminal 2 is well connected with other terminals as well as to the city center, thanks to ground transportation options like shuttle bus services and AirTran CEB.

List of Asiana Airlines Terminals.

Lost and Found Service at Asiana Airlines CEB Terminal

Passengers who have left behind an item on board must contact the ground staff immediately upon arrival at Asiana Air CEB Terminal.

If passengers experience damage to their checked baggage, approach the Asiana Airlines staff. You would be asked to fill out the form in return the airline will issue the Property Irregularity Report.

Passengers must file the damaged baggage report within 7 days from the arrival date.

Passengers whose baggage is delayed at the airport, also need to fill out the form and furnish the following information and documents –

• A copy of the baggage tag
• A copy of the passport
• Booking confirmation or e-ticket number
• Name of the passenger
• Accurate description of the missing baggage

In case the baggage is still missing after 21 days from the arrival date, consider the baggage is lost. In that case, passengers are eligible for the lost baggage compensation which is USD 20 per kg or SDR 1,288 per passenger.

Travel Services Offered at Asiana Airlines CEB Terminal

Passengers have the option to access the following travel services at Asiana Air CEB Terminal –

• Flight change – The airline allows passengers to request the flight change at the airport, subject to a fee, provided that the new flight must be confirmed 2 hours before departure.
• Book a new flight – The airline allows passengers to book a last-minute reservation at hugely discounted fares.
• Fight upgrade – The airline allows frequent flyer members to switch to business class in exchange of miles. Non-members can also request a class of service upgrade and is subject to a fee and applicable fare difference.
• Redeem miles – Passengers can purchase add-ons like travel insurance, and extra legroom seats by redeeming miles at Asiana Airlines CEB terminal. All requests must be submitted at the airline’s check-in counter 3 hours before departure.
• Airport check-in – The airline offers airport check-in for free. You need to provide the booking reference number and the airline will print the boarding pass. The airline will also help you select the seats, meals, and another special requests.
• Special assistance – The airline offers assistance to passengers with reduced mobility at the CEB Terminal 2. The airline will help passengers with printing boring passes, selecting seats, baggage, and boarding assistance.
• Pet travel – The airline does not accept last-minute pet travel services at the airport. Passengers must book the international pet travel service online 48 hours before scheduled departure. On the day of departure, passengers must accompany pets and must complete the check-in at CEB Airport Asiana Airline Terminal.

Services/Amenities at Asiana Airlines CEB Terminal

Below is the list of all amenities and facilities available at Mactan-Cebu International Airport Asiana Airlines Terminal 2 –

• ICE Currency Services
• Travelex US Dollar ATM
• Charging Station
• Bag storage by SmartCarte
• Service Animal/Pet Relief Area
• ATM
• Bag storage by SmartCarte
• Interfaith Chapel
• Nursing Stations
• Family restrooms
• Travelex ATM
• Welcome Center
• ICE Currency Services
• Men Restrooms
• CXI – Currency Exchange International

Map Asiana Airlines CEB Terminal

Refer to this map for Asiana Airlines CEB Terminal that helps passengers locate all the amenities and facilities at the airport –

Asiana Airlines CEB Terminal serves as a testament to excellent customer service and quality travel experience. The trained airline’s executive at Terminal 2 empowers passengers with all the information they require. Also, the executive helps passengers in managing their travel plans without paying exorbitant fares. For passengers who even want to book a last-minute fare, Asiana Airlines at CEB Terminal is always ready with discounted fares.

FAQs