Air Canada ZRH Terminal – Zurich Airport

Air Canada operates from Terminal 2 at Zurich Airport. People consider the Air Canada ZRH Terminal one of the busiest and largest, serving as a gateway for North American, Trans-Pacific, and Trans-Atlantic routes. Terminal 2 has world-class amenities catering to international travelers, offering memorable travel experiences. Let’s understand all the facilities and amenities available at the Air Canada Terminal at ZRH Airport and other important terminal information for smoother travel. Air Canada ZRH Terminal Overview Refer to this table that gives you all the essential information about Air Canada and about ZRH Terminal 2

Airport Name	Zurich Airport
Airport Code	ZRH
IATA Code	AC
Airline Code	014
Address	Flughafenstrasse, 8058 Kloten, Switzerland, CA 90045, USA
Air Canada Terminal ZRH	Terminal 2
Arrival Terminal	Terminal 2
Departure Terminal	Terminal 2

What Terminal is Air Canada at ZRH International Airport?

Air Canada arrives and departs from Terminal 2 at ZRH International Airport. Passengers from Canada and destinations outside the USA must go through immigration and customs. At the arrival and departure halls, there are 24/7 service kiosks available to assist passengers with boarding and onward travel. For passengers having a connecting flight to catch from Air Canada ZRH Terminal and going to other airports in the USA:

• • Passengers need to collect their baggage and clear it through customs at ZRH.

• • After clearing customs, passengers need to submit their baggage again.

• • Passengers need to check in again for the connecting flight. They need to collect the boarding pass and baggage tags.

• • The baggage is then loaded onto the new flight.

• • Passengers have to go through the TSA security checkpoint before proceeding to the departure gate to board the flight.

Air Canada Departure Terminal ZRH

Air Canada flight depart from Terminal 2 at ZRH International Airport. The check-in counters are located at Departure Hall. The self-service check-in kiosks are available throughout the terminal. Passengers who are required to complete the check-in at Terminal 2 must arrive 3 hours before departure. The check-in for each flight closes 1 hour before departure. After you obtain the boarding pass, head to the baggage drop counter to submit the luggage. The airline will assess the baggage weight and size as per the fare rule, and issue the baggage tag. Head to the security screening and keep your passport and other travel documents handy to expedite the process. Post-security, Terminal 2 boats plenty of shopping and dining options that delight passengers while they board the flight.

Air Canada Arrival Terminal ZRH

The Air Canada flight arrives at Terminal 2 of ZRH International Airport. All passengers arriving at Air Canada ZRH Terminal must collect their baggage and clear customs. Upon arrival, look for the signage for the immigration counter. Multiple counters streamline the process and ensure swift clearance. The next contact point is baggage claim. Look for the information LED screen that displays flight carousel numbers. Collect your baggage and move towards the customs. Passengers carrying regulated items may go for further inspection, where the articles inside the baggage may be scrutinized. Passengers may be asked to fill out the declaration form. At last, move to the arrival halls to arrange a car rental, bus, or other public transportation options.

Transport	Details
Car Rental	The drive to the airport spans 30-40 minutes from the city center.There are dedicated kiosks available outside the arrival hall.
Taxis or Ride Sharing apps	Approximately 40 USD each way to the city.
Buses	Fares start from 20 USD each way.

What to do if there is delayed, damaged, or lost baggage at Air Canada ZRH Terminal?

Passengers who can’t locate their bags upon arrival at Air Canada ZRH Terminal, need to notify Lost and Found team. Here you can talk to the airline’s executive or use the self-service option by scanning the QR code near the Lost and Found counter. While filling out the report for the delayed baggage, you may be asked to provide the following information:

• • The contact information

• • Detailed description of the baggage

• • Baggage tag

• • Boarding pass

If the baggage is still missing after 3 days, if the baggage service team can’t locate the bags within 3 days, the airline will contact the passengers and help them fill out the baggage tracing form. If Air Canada locates your bags, once they reach their destination airport, baggage delivery will be arranged to your registered address. Baggage fee refund: If the baggage is delayed, the airline will refund the checked baggage fees on flight operated by Air Canada and Air Canada Express. Interim refund: The airline will also reimburse to the passengers for reasonable expenses incurred to purchase daily essential items. Damaged baggage: If you notice that the baggage is damaged, the best time to report is when you’re at the airport. All you need to do is:

• • Head to the Air Canada baggage service counter

• • In case of severe damage, the airline will also provide you with the replacement baggage.

• • After you create a report, you will receive a confirmation email along a file reference number.

• • You need to provide a detailed description of the baggage. In addition, you need to submit the digital evidence of the damage.

If the bags are damaged, the airline will offer compensation and a refund on the checked baggage fees.

Travel Services Available at Air Canada ZRH Terminal

Air Canada operates out of Terminal 2, offering a range of services for comfortable travel. These include adding extra baggage allowance at the airport, paying special attention to passengers traveling with children, elderly passengers, making last-minute changes, and more.

Traveling with children	Air Canada ZRH Terminal offers family check-in and priority boarding and ensures that kids under the age of 14 sit close together without any additional fee.
Unaccompanied minor service	The airline offers unaccompanied minors special assistance during check-in, baggage handling, and boarding. In addition, they provide free meals and seat the children close to the cabin crew for continuous attention.
Pet travel	Air Canada ZRH Terminal hosts a pet relief area, making it easier for pets to navigate the airport. Besides, Air Canada ensures earlier boarding and also gives special guidance regarding the care of the pets.
Bereavement travel	Air Canada offers discounted fares for passengers due to the death of family members. The flight must originate from Zurich Airport.
Accessible travel	The airline offers special seating and boarding assistance for passengers with reduced mobility, visual or hearing impairment, pregnant women, and medical conditions. The airline offers free wheelchair access and special escort services to the boarding gate.
Transport your luggage ahead	Passengers can check their bags a day before the flight departs. All you need to do is visit the Air Canada terminal at ZRH airport on the eve of the scheduled departure. The airline will pre-issue your baggage tags. On the day of departure, head directly to the security checkpoint to board the flight.
Airport check-in	Passengers can complete the check-in process at Terminal 2 and obtain a boarding pass. While checking in, passengers can request seats, meals and other special request.
Flight upgrade	Passengers can purchase last-minute upgrades at the airport for elevated travel and save up to 25% on the current fare. The benefits include free lounge access, priority boarding, complimentary meals, and an additional baggage allowance.

Flight Delay and Cancellation at Air Canada ZRH Terminal

If Air Canada passengers at ZRH Terminal experience a flight delay of 3 hours or more, or a cancellation, they are entitled to compensation, provided –

• • Passengers must have a confirmed reservation and travel on a fare that is available to the public.

• • The reservation does not include a discounted fare.

• • Passengers’ flights must be canceled within 2 weeks of scheduled departure.

• • Flight must be operated by Air Canada

They calculate the eligible compensation based on the arrival time at the destination airport –

Delay at Arrival	Compensation (CAD)
Between 3 and 6 hours	400 CAD
Between 6 and 9 hours	700 CAD
9 hours or more	1,000 CAD

Shopping/Dining at Air Canada ZRH Terminal

When it comes to shopping, passengers have a variety of options ranging from beauty & fragrance, duty-free, eyewear, fashion & watches, jewelry stores, and more. The shops in Air Canada Terminal at ZRH Airport include: There are hundreds of dining options at ZRH Airport. Terminal 2 boasts a variety of food options for passengers with diverse’ travel needs.  You can find outlets that serve delicious Asian cuisines, deserts, breakfasts, and more. There are a variety of bars and pubs that keep you entertained while you wait for your flight –

Facilities/Amenities at Air Canada ZRH Terminal

Below is the interactive map for Air Canada ZRH Terminal that helps passengers identify the airline’s check-in counter, lounges, security screening areas, baggage counters, and other amenities and facilities for a smooth travel journey.

Contact Air Canada ZRH Terminal

Passengers can contact the airline’s representative at Air Canada ZRH Terminal by calling them on the given phone numbers. The airline will help passengers with all travel queries, flight status, request seat selection, flight changes, and more. Passengers can also reach out virtually to the airline’s representative through their social media handles-

Twitter	https://x.com/aircanada?src=footer
Facebook	https://www.facebook.com/aircanada?src=footer
Phone Number	1-866-529-2079

FAQs