Aeroflot Terminal Dubai International Airport (DXB)

Aeroflot DXB Terminal offers a comprehensive range of amenities and services that ease the burden of passengers during travel. The airline strives to provide excellent customer service support and amenities ensuring hassle-free travel for passengers.

Here is a detailed guide on all the services and facilities available at Aeroflot Airlines Dubai International Airport Terminal and all the important information you need while navigating the airport.

Overview Aeroflot DXB Terminal (DXB)

To know about the essential information related to the Aeroflot Russian Airlines DXB Terminal, refer to this table below –

Airport NameDubai International Airport
Airport CodeDXB
Airline Code555
IATA CodeSU
CountryRussia
AddressDubai – United Arab Emirates
Contact Number+971 4 224 5555
Aeroflot Terminal DXBTerminal 1
Arrival TerminalTerminal 1
Departure Terminal Terminal 1
Ticket CounterDeparture Hall, Terminal 1
Official Websitewww.aeroflot.com/xx-en
YouTube Pagewww.youtube.com/@aeroflot
Facebook Pagewww.facebook.com/aeroflotinternational
Twitter Accounthttp://twitter.com/Aeroflot_World
Instagram Accountwww.instagram.com/aeroflot

What Terminal is AeroFlot at DXB?

The airline uses Terminal 1 at Dubai International Airport for departure and arrivals. Terminal 1 comprises the arrival, mezzanine, departure, and concourse levels.

Aeroflot Airlines DXB Terminal offers various services such as lounges, pet relief areas, traveler aid, medical offices, currency exchange counters, duty-free stores, charging stations, baggage storage, a welcome center, ATMs, nursing facilities, and more.

The airline offers plenty of self-service check-in as well as traditional kiosks. Passengers who wish to check-in at Terminal 1 must arrive 3 hours before scheduled departure.

Passengers who have already completed check-in online or through the mobile app, keep the printed boarding pass handy and proceed straight to the baggage weigh counter. The airline’s representative will weigh your bags and issue a baggage tag counter.

At the Bag Drop counter, passengers have the option to add/purchase extra luggage.

DXB Terminal also offers AirTran DXB which is a metro service that connects to the other terminals for free. 

Aeroflot Departure Terminal DXB

Terminal 1 handles the departure for Aeroflot Airlines. Besides, terminal 1 aims to cater to international travelers, thanks to the world-class amenities that enhance their overall travel experience.

Aeroflot DXB Terminal features several automatic check-in counters that help passengers retrieve their boarding passes. There are traditional counters where airline representatives assist passengers with check-in and obtaining boarding passes.

Passengers who requested special services like unaccompanied minors, elderly assistance, wheelchair services, and other related services must arrive at the Aeroflot check-in counter 3 hours before the departure. This way passengers have sufficient time for check-in, security, baggage drop, and boarding.

Submit your bags at the check-in counter and head to the TSA security screening area. Keep your travel documents handy to expedite the clearance.

After you clear the security, head to the Departure Gate which is full of shopping and dining options. There are also plenty of relaxing chairs and charging ports that help you relax while you charge your smartphone and other electronic gadgets.

If you don’t have a thing for shopping, there are several lounges where you can relax and recharge for your next flight.

DXB Airport Aeroflot Terminal 1 offers complimentary WiFi that lets you connect to the virtual world and browse the internet while you wait to board the flight.

Aeroflot Arrival Terminal DXB

Terminal 1 handles the arrivals at Dubai International Airport.  The arrival level features an immigration counter, baggage claim, access to ground transportation, and other services that ease onward travel.

Upon arriving at Aeroflot DXB Terminal, head to the immigration counter. Keep your passport and boarding pass handy as the Customs Border Protection (CBP) office will verify your documents.

The officers might interview you regarding your purpose of visit to the country, the duration of your stay, and immigration-related questions. This process may take time depending on the volume of the international passengers heading at Terminal 1 on any particular day. Expect a huge crowd during peak travel season as it lengthens your transition process.

After you clear the immigration, head to the Baggage Claim counter and look for the signage for the Aeroflot Airlines baggage area. This way passengers can recover the baggage quickly.

Now head to the Arrival Halls and you’ll find plenty of options for ground transportation.

Passengers who have a connecting flight to take with other airlines which requires a change in the terminal, need to retrieve their baggage and re-check again.

To travel within the terminal connect to the free AirTran DXB service.

There are several car rental options available while you exit Terminal 1 alongside taxis and ride-sharing services.

To ease your onward travel there are plenty of currency exchange counters and ATMs at the arrival halls of Terminal 1.

List of All Aeroflot Terminals.

Lost and Found Service at Aeroflot Terminal DXB

Passengers whose baggage is lost, damaged, or delayed at Aeroflot Airlines DXB Terminal can file a Property Irregularity Report (PIR) immediately upon arrival. This way passengers can submit their claim to Aeroflot for interim expenses as well as compensation.

In case the checked luggage is damaged, you need to submit the claim to the airline as soon as possible. You need to approach the Lost and Found officials at the Arrivals Halls of the DXB Terminal 1.

The terminal for filing the delayed or damaged baggage is as follows –

  • 7 days for delayed baggage
  • 6 months for the damaged baggage.

For passengers whose baggage has not been recovered after 21 days from the date of arrival, the airline considers their baggage as lost and they need to apply for compensation.

Travel Services Offered at Aeroflot DXB Terminal

Aeroflot Airlines strives to offer its passengers flexibility in their travel itinerary by providing last-minute services from DXB Terminal 1. These services include –

  • Class upgrade – Economy Class passengers have the option to upgrade to the Comfort or Business Class which offers spacious seats, extra legroom, and personal amenities on board. Passengers are also entitled to priority boarding at Aeroflot DXB Terminal and priority disembarkation at the destination airport.
  • Add extra bags – Passengers can carry extra checked luggage provided that the weight must not exceed 23 kg for Economy Class and 32 kg for Comfort and Business Class. The airline accepts a total number of bags up to 4 pieces per passenger and is subject to an additional fee.
  • Extra legroom in Economy Class – Passengers can upgrade to extra legroom seats in their Economy Class last minute as these seats are located near the emergency exit. Passengers need to request extra legroom at the check-in counter at DXB Terminal 1 up to 2 hours before scheduled departure.
  • Preselect seats – Would you like to fly in a window or an aisle seat? You can preselect your seats while check-in at the airport and sit next to your family, and friends or simply request your favorite spot.
  • Hotels and accommodation – The airline’s representatives at Aeroflot DXB Terminal help you find the ideal hotel, hostels, and apartments that suit your budget. The airline partners with thousands of hotels in the city and offers you great discounts for popular destinations.
  • Flight insurance – You can add flight insurance last minute which helps you instant compensation if your flight is delayed for 4 hours or more. The insurance also offers protection from accidents during the flights. There is also extended coverage for lost and damaged baggage.

Flight Delays at Aeroflot DXB Terminal

Aeroflot aims to offer an updated information at frequent international if flight delay or cancellation occurs at Aeroflot Terminal at DXB.

In case of flight delays or cancelation due to circumstances that are within the airline’s control, passengers are entitled to 2 free phone calls or emails.

In the vent where the delay occurs for 4 hours or more, passengers are eligible for meals and refreshments, and hotel accommodation (if it is an overnight delay). These entitlements correspond to their waiting times.

The airline offers free drinks if there is a delay of 2 hours or more.

If the delay occurs for 6 hours during the night and 8 hours during the day, the airline offers free rebooking or refund on the unused portion of the ticket. Plus, passengers can also claim flight delay compensation.

Facilities/Amenities at Aeroflot DXB Terminal

The Dubai International Airport Aeroflot Terminal offers free WiFi, charging stations, and other variety of facilities to ensure a comfortable and convenient travel experience. These include –

  • Interfaith Chapel
  • Travelex ATM
  • Service Animal/Pet Relief Area
  • Family restrooms
  • Bag storage by SmartCarte
  • Nursing Stations
  • ICE Currency Services
  • CXI – Currency Exchange International
  • Men Restrooms
  • Charging Station
  • ICE Currency Services
  • Travelex US Dollar ATM
  • Welcome Center
  • Storage by SmartCarte

Map for Aeroflot DXB Terminal

Navigating Aeroflot Airlines DXB Terminal is easy the map listed below offers a detailed layout of all facilities and amenities available for passengers –

Aeroflot DXB Terminal is the one-stop solution for travel needs and facilities that enhance the passengers’ overall experience. The airline offers comfort and eliminates all sorts of hassles by offering last-minute service to its passengers. Besides, passengers also have their gala time at Terminal 1 as they browse through the luxury boutiques, retail outlets, and range of dining options. For ground transportation, there’s a shuttle service, taxis, and ride-sharing services that are available 24/7 at the airport.

FAQs

What terminal does Aeroflot use at DXB International Airport?

The airline operates at Terminal 1 of the DXB International Airport.

How early should I arrive at the Aeroflot Terminal at DXB before my flight?

Passengers must arrive at Aeroflot DXB Terminal 3 hours before the scheduled departure.

Where can I find the Aeroflot lounge at DXB Terminal 1?

The airline does not have any affiliated or dedicated lounge. You can access other lounges at Terminal 1. Some of them include American Express Centurion Lounge, Priority Pass Lounge, and VIP One Lounge.

How can I find the Aeroflot terminal at DXB?

Visit Terminal 1 and look for the signage ‘Aeroflot Airlines’ which is also known as Aeroflot Russian Airlines DXB Terminal.

Where do I check-in for Aeroflot flights at DXB?

Passengers who wish check-in with Aeroflot at the airport must arrive at Terminal 1 which is also the primary hub for the airlines. Arrive 3 hours early to complete the check-in and boarding process.

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